Stanley Service Team

We recognize that property management is a stressful job and properly maintaining elevators to serve your tenants can significantly add to the stress. Our job is to take the stress out of elevator maintenance.

Stanley Service Technicians are dedicated to helping you maintain clean, reliable and safe elevator systems. Here are some of the benefits you will receive by having a Stanley Service Technician maintain your elevator systems:

• Experience: Stanley Service Team members average over 20 years of experience in the elevator industry with an average of 15 plus years employed with Stanley Elevator.
• Training: Our service technicians are extremely knowledgeable. We provide high level training on all types of elevator equipment and new technology as it arrives on the market.
• Personal Service: Our technicians receive long term route assignments so they are very familiar with the equipment on their route and personally know their customers.
• Strategically Located: We assign our technicians to routes that are strategically located close to where they live so that we can provide the fastest possible emergency response times.
• Low Customers/Units per Technician Ratio: Unlike the rest of our industry, we have resisted increasing the ratio of customers/units per mechanic. Our routes are very small by industry standards which affords your technician plenty of time to perform elevator maintenance as required. We also overlap routes to provide better service and response coverage.
• Mobile Parts Inventory: We equip our technicians with state of the art vans stocked with a large parts inventory. The mobile parts inventory limits the need to wait for parts once a problem is diagnosed and significantly decreases the amount of time your elevator is shut down for repairs.
• Uninterrupted Service: We coordinate service coverage through our Customer Care Center 24 hours a day, 365 days a year.
• Extra Man Power: We utilize floating technicians, without an assigned route, to provide extra coverage on busy routes and proper coverage for technicians on vacation.
• Expert Support: We have talented service adjusters to assist the regular route mechanics with troublesome service calls. We also have the support of TKE International Technical Services (ITS) department.(INSERT LINK HERE) This support affords us expert knowledge to tackle problems on most any make or vintage of equipment serviced.
• Repair Crew Backup: When your elevator has an issue that requires more than routine service, we have repair crews on standby to correct the issue and decrease shutdown time. Our repair crews are highly trained, experienced with all types of elevator equipment and mobile to meet your needs quickly and cost efficiently.

Customer Care Center

Our Customer Care Center utilizes the latest in technological advances to provide the highest possible level of service to our Customers. Our Customer Care Professionals and Account Representatives have experience in the elevator industry and are trained to coordinate the best and most cost efficient solutions for your elevator systems.

Stanley Customer Care Center Advantages:

• Our Customer Care Center is open 24 hours a day, 365 days per year.
• We do not use an automated system so you will always speak with a “live” person who can provide assistance
• Our staff is courteous, personable, professional and knowledgeable.
• Every call is a priority to us and you will receive prompt response from a Customer Care Professional detailing when a technician will arrive to serve you. Our goal is to return your elevator to service as quickly as possible, and to do it in a safe and professional manner.
• We work together as a team to minimize the time you spend waiting for your elevator to return to service.
• We maintain a complete service history for your elevator. (Customer Portal

Maintenance Plans

Benefits of a Preventative Maintenance Plan:

1. Safer running equipment
2. More reliable performance
3. Longer life for equipment
4. Lower costs associated with major repairs caused by unnecessary wear and tear
5. Reduced Liability
6. Fixed Budget Expense

Parts Inventory

Stanley Elevator Company has one of the largest elevator parts inventories in New England. We pride ourselves on having parts needed for emergency repairs available and in stock. Access to a large local parts inventory will prevent extended shut down time.

What's Included in Our Price

• Technician
• Floating technicians and adjusters
• Training
• Supervisors with 20+ years experience
• Account Representatives with 15+ years experience
• Van
• Mobile Inventory
• Access to Local Warehouse Parts Inventory
• State Testing
• Insurance
• 24/7 Customer Care Center

Testimonials

Client Testimonials

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